FAQs

Welcome to the Becket & Burke FAQ. Below you can find answers to frequently asked questions about orders, shipping, tracking, returns, refunds, exchanges, and payments.

If you do not see the answer you need, contact us at info@becketandburke.com. We aim to respond within 24 hours.

Orders & Shipping

1. How long does delivery take?

Our estimated delivery timeframe is 7–10 business days from the date of purchase.

This includes:

  • Order handling: 1–2 business days, Monday through Friday

  • Transit time: 6–8 business days, Monday through Friday

Please note that carrier delays, public holidays, weather conditions, or other circumstances beyond our control may occasionally affect delivery times.

For additional details, please review our Shipping Policy.

2. Is shipping free?

Yes. Shipping is free on all orders within the United States, and there is no minimum order amount required.

3. Where do you ship?

We currently deliver to addresses within the United States only.

At this time, Becket & Burke does not provide international shipping.

4. When will my order be processed?

Orders are typically processed within 1–2 business days, Monday through Friday.

Our daily order cutoff time is 5:00 PM ET (Eastern Time).

Orders submitted after 5:00 PM ET will begin processing on the following business day, which may add one extra business day to the estimated delivery timeframe.

5. How can I track my order?

After your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the provided tracking number to monitor your shipment through the appropriate carrier's tracking service or through our Order Tracking Page where available.

6. Which shipping carriers do you use?

Depending on your order and delivery destination, your package may be shipped using one of the following carriers:

  • USPS

  • UPS

  • FedEx

The carrier selected for your shipment may vary according to the destination and fulfillment requirements.

7. What should I do if my package is delayed or lost?

If your shipment appears delayed, lost, or you experience another delivery-related problem, please contact us at info@becketandburke.com.

Please include your order number and any available tracking details so our customer service team can review your shipment and assist you.

8. What should I do if I receive a damaged, defective, or incorrect item?

Please email us at info@becketandburke.com and include your order number along with details about the issue.

If the item you received is incorrect, defective, or was damaged during shipping, you will not be responsible for the return shipping cost.

Our customer service team will provide the appropriate return instructions.

Returns & Exchanges

9. What is your return policy?

We provide a 30-day return period.

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

  • Unused

  • In its original condition

  • Returned in its original packaging

  • Returned with its original tags, accessories, documents, and all included materials

For additional information, please visit our Return & Refund Policy.

10. How do I return an item?

To begin a return:

1. Contact us
Email info@becketandburke.com with your order number and the reason you would like to return the item.

2. Prepare your item
Pack the product securely in its original packaging and make sure all original tags, accessories, documents, and any other included materials are returned with it.

3. Follow the return instructions
We will email you the return instructions. Please send the item back according to the directions provided in your return authorization.

Please do not send an item back before first contacting our customer service team.

11. Do I have to pay for return shipping?

This depends on why the item is being returned.

Damaged, defective, or incorrect products:
You will not be responsible for return shipping costs when you received the wrong product, the item was damaged in transit, or the product is otherwise defective.

Change of mind:
If you ordered the wrong item or size, the item does not fit, or you simply no longer wish to keep it, you are responsible for the actual return shipping cost.

Original shipping charges are non-refundable.

12. Do you charge a restocking fee?

No. We do not charge any restocking fees.

Our restocking fee is $0.

13. Can I exchange an item?

Yes.

If you would like to exchange an eligible product for another size, color, or product, please contact us at info@becketandburke.com.

Our customer service team will assist you with the exchange process.

14. Are any products non-returnable?

Some products may not qualify for return due to hygiene or safety reasons.

If an item cannot be returned, this will be clearly stated on the applicable product page.

Refunds

15. When will I receive my refund?

Once we receive your return, we will inspect the item to confirm that it meets our return requirements.

After your return has been approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear in your account after it has been processed. The exact timeframe may vary depending on your bank or payment provider.

For more information, please review our Return & Refund Policy.

16. Where will my refund be sent?

Approved refunds are generally issued back to the original payment method used when the order was placed.

The time required for the refunded amount to appear may differ depending on your bank or payment provider.

Payments

17. What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • UnionPay

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Payment must be completed successfully before an order can be processed and prepared for shipment.

For additional information, please review our Payment Policy.

18. Is my payment information secure?

Yes. We use secure checkout technology, SSL encryption, and trusted payment providers including Shopify Payments and PayPal to process transactions.

Becket & Burke does not directly store your complete credit or debit card information.

19. What currency are your prices displayed in?

Prices on our store are displayed in United States Dollars (USD) unless stated otherwise.

Where supported, prices may also appear in your local currency during checkout.

The final amount that applies to your order will be shown before you complete your purchase.

20. Are there additional shipping charges at checkout?

No. Eligible orders delivered within the United States receive free shipping, with no minimum purchase requirement.

The total amount applicable to your order will be displayed at checkout before you complete payment.

21. Can I use a discount code?

Yes.

Discount codes may be entered during checkout. Unless stated otherwise, one discount code may be applied per order.

22. Does Becket & Burke store credit expire?

Store credit issued by Becket & Burke is provided as a digital gift card and does not expire.

23. What happens if my payment is declined?

If your payment is declined, unsuccessful, or cannot be authorized, your order will not be confirmed or processed.

You may need to use another payment method or contact your bank or payment provider for further information.

For certain purchases, we may ask for additional information or verification as part of our fraud-prevention procedures.

Customer Service

24. How can I contact Becket & Burke?

You can reach our customer service team by email:

Email: info@becketandburke.com

We aim to respond to inquiries within 24 hours.

25. What are your customer service hours?

Our customer service hours are:

Monday to Friday: 9:00 AM – 5:00 PM ET (Eastern Time)
Saturday and Sunday: 11:00 AM – 4:00 PM ET

Messages sent outside our customer service hours will be reviewed as soon as possible during the next available customer service period.

Still Have a Question?

If your question has not been answered above, please contact our customer service team at info@becketandburke.com.
Phone number: +1 267-554-4699

Please include your order number when contacting us regarding an existing order so we can assist you more efficiently.

Becket & Burke
Operated by S&S DotCom VOF
prof. Johanna Westerdijkstraat 74
1171KM Badhoevedorp
Netherlands

Company Number: 42008203

Email: info@becketandburke.com
Phone number: +1 267-554-4699