Refund policy
Last updated: October 1, 2026
At Becket & Burke, we care about making sure our customers are satisfied with their purchases. If your order does not fully meet your expectations, eligible products can be returned by following the simple return procedure outlined below.
30-Day Returns
You can submit a return request within 30 days after receiving your order.
For an item to be accepted for return, it must be unused and remain in its original condition. The product must also be sent back with its original packaging, tags, accessories, and all materials originally included.
Our customer service team is available to assist you with every step of the return process.
Restocking Fee: No restocking fee is charged on returned products.
Return Policy Overview
Return Window:
Qualifying products can be returned within 30 days from the date your order was delivered.
Condition:
Items being returned must be unused, remain in their original condition, and be accompanied by the original packaging, tags, accessories, and all included materials.
Return Assistance:
Our customer service team will provide you with the required return instructions and help you throughout the process.
Restocking Fee:
$0 — we do not apply any restocking fees to returns.
Return Costs
For Defective, Damaged, or Incorrect Products:
Customers will not be charged for return shipping when the wrong product was delivered, an item was damaged while in transit, or the product is otherwise defective.
For Customer Remorse or Change of Mind:
If you choose to return a product because the wrong item or size was ordered, the product does not fit, or you have simply changed your mind, you are responsible for the actual return shipping costs.
The original shipping charges are non-refundable.
How to Return an Item
1. Contact Us:
Email info@becketandburke.com with your order number and the reason you would like to return the item.
2. Prepare Your Return:
Carefully pack the product in its original packaging and ensure that all original tags, accessories, documents, and any other materials supplied with the item are included in the return.
3. Ship Your Return:
Return the package by following the shipping instructions included in your return authorization email. You may use the shipping carrier or return method recommended within those instructions.
Refund Process
Return Inspection:
Once your returned item has been received, we will inspect it to verify that it satisfies the requirements of our return policy.
Refund Timing:
After your return has been approved, your refund will be issued back to the original payment method used for the purchase.
Please allow up to 7 business days for the refunded amount to appear in your account. Processing times can vary depending on your bank or payment provider.
Exchanges
If you would rather exchange your item for a different size, color, or product, please email us at info@becketandburke.com.
Our customer service team will guide you through the exchange procedure.
Non-Returnable Items
Some products may not qualify for returns due to hygiene or safety considerations.
When applicable, any item that is not eligible for return will be clearly marked as non-returnable on the corresponding product page.
Questions?
If you have any questions concerning a return, refund, or exchange, please visit our FAQ page or contact our customer service team.
We aim to respond to customer inquiries within 24 hours.
Contact Information
Store name: Becket & Burke
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 101 Hornig Rd, Philadelphia, PA 19116, United States
Company Address: prof. Johanna Westerdijkstraat 74, 1171KM Badhoevedorp, Netherlands
Email: info@becketandburke.com
Phone number: +1 267-554-4699
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday | 9:00 AM – 5:00 PM ET
Weekends | 11:00 AM – 4:00 PM ET